WARRANTY POLICY

Tactical Baby Gear® Diaper Bags, Backpacks, Baby Carriers and Accessories are guaranteed against manufacturing defects for the Lifetime* of the product.

Tactical Baby Gear® is proud to produce extremely high quality products that exceed customer expectations related to overall quality and durability. If your Tactical Baby Gear® product legitimately fails due to a defect** in the materials or workmanship we will repair or replace the product at our discretion, free of charge.

The warranty does not cover:

• Damages caused by normal wear and tear*** (i.e., zipper and velcro wear)
• Damages resulting from improper use or care (i.e., outdoor storage in damp environment, airlines, washing machines, dyers etc.)
• Cosmetic damages that do not affect the functionality of the product

If your item qualifies under our warranty please email us at support@tacticalbabygear.com. Please provide photos and a description of the issue along with the order # / proof of original purchase. We will work diligently to address the claim and provide further instructions.

Please note that it is the customer's responsibility to get the product into Tactical Baby Gear's possession to begin the warranty process once a claim is authorized. Any warranty claim must be received at Tactical Baby Gear's facility within 30 days of authorization by our claims department.

Tactical Baby Gear is not responsible for items lost in transit or damaged during the return shipping process. We recommend using trackable shipping services like UPS or FedEx that also offer insurance.

This warranty is non-transferrable and only applies to the original purchaser and/or original gift recipient.

Find answers to many commonly asked questions HERE.

*Lifetime – This term refers to the normal lifespan of the product and it’s materials. Please note that while only the very best materials go into our products, all materials degrade over time due to use and exposure to the elements. A product’s actual “lifetime” is directly related to how the item is used and cared for not necessarily its age.

**Defect - A defect exists if a new item is received from Tactical Baby Gear that does not function or appear as it was intended to. Defective items (buckles, fabrics, etc.) or workmanship (seams, construction, etc.) are absolutely covered by our Lifetime Guarantee.

***Wear and Tear - This term refers to damage that naturally and inevitably occurs as a result of normal use. Moving parts such as buckles, zippers, velcro can wear out and fabrics will deteriorate and fade over time. This type of damage is not considered a defect but normal use.

If your item qualifies under our warranty please email us at support@tacticalbabygear.com.