Orders placed before 1PM EST, typically ship out same day (Monday-Friday). Delivery times can vary depending on the service that you select and the destination.
Orders over $99 (after discounts are applied) qualify for our Free Shipping option (USA only). Generally, our Free Shipping option can take 3-8 business days for delivery, while our Standardoption typically arrives in 2-5 business days, within the USA. However, please be advised that as stated by the carriers, displayed delivery times are estimates and are not guaranteed.
If you require a guaranteed delivery date, please select our Expedited (2-Day)or Express (1-Day)shipping option at checkout, but please note that these services typically do not deliver on the weekends. If you require expedited delivery on a Saturday, please contact us directly at firstname.lastname@example.org for an individual quote. Once shipped to the address provided at checkout, Express(1-Day), Expedited (2-Day) and Oversized shipping costs are not refundable for any reason.
After placing your order, you may click the “Login” link at the top right-hand corner of our website to view your account and track your order’s status. You will also receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment, to the email address you provided at checkout.
*Please note: Delayed delivery due to “acts of god”, e.g. weather conditions that are out of our control, do not qualify for shipping refunds on expedited shipping methods.
Switchback and Cruiser products ship to physical addresses only (no PO boxes).