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Our Hassle-Free Guarantee
“Tactical Baby Gear® is proud of the high quality products that we offer and we want you to be happy with your purchase. We invite you to try any of our products, but we realize that sometimes products just don’t work out. If your purchase doesn't work out the way you hoped, simply contact us for a hassle free return or exchange.” – Beav Brodie (Owner)
Our Return & Exchange Policy
If you are not satisfied with your Tactical Baby Gear product for any reason, we accept returns and exchanges on unused items purchased from our website, within 90 days of the date of purchase. There are NO restocking fees but return shipping costs are at the customer's expense. Items sent in for return or exchange must be in perfect, un-used condition with original tags attached and the non-woven bags included. Because our products come in contact with small children, used items are not accepted for return or exchange.
We are now also pleased to offer the option to easily print a FedEx Ground flat rate return shipping label to send your item(s) back (Excludes TBG Cruiser). Please note that if you chose this option to return your item(s), $6.95 (per shipping label used) will be deducted from your refund or store credit. Return shipping labels are only available for orders within the continental United States.
Please email us at firstname.lastname@example.org with the order number to receive detailed return instructions and a return authorization number. Unauthorized returns may not be accepted and do not guarantee a refund. All Returns and Exchanges must be received at Tactical Baby Gear's facility within 30 days of authorization. Returns received outside of our 90 day return window are eligible for store credit only. Tactical Baby Gear is not responsible for items lost in transit or damaged during the return shipping process. We recommend using trackable shipping services like UPS or FedEx that also offer insurance.
Return for Refund –If you would like to return for a refund, we can provide refunds to the original purchaser only, within 90 days of the purchase date. All refunds are less any shipping costs paid on the original order.
Exchange / Return for Store Credit –If you would like to Exchange a TBG product, we can provide a TBG store credit, within 90 days of the purchase date. Store credits are less any shipping costs paid on the original order.
Gift Return / Exchange –If you received a TBG product as a gift, we are happy to accept exchanges for store credit within 90 days of the purchase date (refunds may only be issued to the original purchaser). Store credits are less any shipping costs paid on the original order. If the order number is not available, please provide the name/email address of the purchaser (proof of purchase on Tacticalbabygear.com is require to process gift exchanges/returns) but please note that we do not contact the original purchaser.
* Apparel - Returns on T-Shirts and other apparel are accepted ONLY if returned in unwashed and unworn condition *
** Level IIIA Bullet Proof Panels - To ensure the integrity of every panel sold, all Bullet Proof Panels sales are final and no returns are accepted **
*** Closeout Items - Please note that all sales are final on Closeout Items and no returns are accepted. ***
*Tactical Baby Gear operates in alignment with our returns policy, Vision and Values when processing returns and asks our Customers to do the same. We inspect all returned products and reserve the right to decline returns or exchanges. Other restrictions may apply. All refunds and exchanges are issued at the discretion of Tactical Baby Gear, LLC *