S-1 Tactical Stroller Warranty

Two Year Limited Warranty

Your S-1 Tactical Stroller is warranted to be free from any manufacturing defects for a period of 2 years, and your S-1 Stroller Accessories are warranted to be free from any manufacturing defects for the life-time* of the product from the date of purchase under normal use and in compliance with the operating instructions.

This warranty is not transferable and extends only to the original retail purchaser and is only valid when supplied with proof of purchase.

PLEASE RETAIN PROOF OF PURCHASE FOR THIS LIMITED WARRANTY

The warranty is valid only in the original country of purchase. This warranty is subject to the conditions set forth by country in which the items were purchased. Conditions may vary. TBG will not ship replacement or repair parts out of the country of purchase.

TBG will provide replacement parts or conduct repairs as determined fitting by the company. TBG reserves the right to exchange item with a replacement part. Some parts may be replaced with newer model parts as the S-1 Stroller is improved over time.

To file a warranty claim, please contact TBG directly:
TBG Consumer Care
support@tacticalbabygear.com
843-308-6836

 

Your S-1 Stroller requires routine user maintenance

  • Regularly check all connecting hardware (rivets, screws, etc.) for tightness and security. Inspect brake, wheels and tires and replace or repair as necessary.
  • Check all safety devices, locks and harnesses for correct and secure operation. Never continue to use a product that is structurally unsound.
  • Only TBG replacement parts should be used. It may be unsafe to use parts supplied by another manufacturer.
    Contact customer service with any repair or maintenance questions at support@tacticalbabygear.com

 

Please note that a repair issue will NOT be covered by this warranty if:

  1. The issue is caused by misuse or poor maintenance (Please refer to the instruction booklet for guidance on the S-1 Stroller, Accessories use and maintenance).
  2. Damage is caused by improper installation of TBG parts and/or accessories (Please refer to the instruction booklet for guidance on S-1 Stroller, S-1 Bassinet, Accessories assembly and use).
  3. Damage is corrosion, mold or rust caused by lack of maintenance or service. Damage is due to general wear and tear, which is the result of everyday use or negligence. Damage is caused by sun intensity, sweat, detergents, damp storage or frequent washings.
  4. Repairs or modifications are carried out by a third party.
  5. S-1 Stroller or Accessories are purchased from an unauthorized retailer. TBG does not have any authorized retailers. There are no authorized retailers on eBay.
  6. S-1 Stroller or Accessories are second-hand.
  7. S-1 Stroller or Accessories is damaged as a result of an accident, airline or freight damage.

FAQ:
How do I register my S-1 Tactical Stroller?

You may register your S-1 Stroller online or by completing the registration card that was included in the S-1 Stroller box. Click here to register your S-1 Stroller.

How can I make a warranty claim?
For warranty claims and questions, please contact:

TBG Consumer Care
support@tacticalbabygear.com
843-308-6836

If your item qualifies under our warranty please email us at support@tacticalbabygear.com. Please provide photos and a description of the issue along with the order # / proof of original purchase. We will work diligently to address the claim and provide further instructions.

Please note that it is the customer’s responsibility to get the product into Tactical Baby Gear’s possession to begin the warranty process once a claim is authorized. Any warranty claim must be received at Tactical Baby Gear’s facility within 30 days of authorization by our claims department.

Tactical Baby Gear is not responsible for items lost in transit or damaged during the return shipping process. We recommend using trackable shipping services like UPS or FedEx that also offer insurance.

This warranty is non-transferrable and only applies to the original purchaser and/or original gift recipient.

Find answers to many commonly asked questions HERE.

*Lifetime – This term refers to the normal lifespan of the product and it’s materials. Please note that while only the very best materials go into our products, all materials degrade over time due to use and exposure to the elements. A product’s actual “lifetime” is directly related to how the item is used and cared for not necessarily its age.
**Defect - A defect exists if a new item is received from Tactical Baby Gear that does not function or appear as it was intended to. Defective items (buckles, fabrics, etc.) or workmanship (seams, construction, etc.) are absolutely covered by our Lifetime Guarantee.
***Wear and Tear - This term refers to damage that naturally and inevitably occurs as a result of normal use. Moving parts such as buckles, zippers, velcro can wear out and fabrics will deteriorate and fade over time. This type of damage is not considered a defect but normal use.